What our clients have said about CFMA

Rebecca Hammer

CFO, Davis Medical Center, WV

“Having a CDI program for many years, we thought we were prepared for the changing dynamics of documentation and the role it plays in quality. CFMA has taken us to a whole new level, improving our CMI by 18% while reducing our readmission penalty from 3.0% to .11%. CFMA also expanded the productivity of our staff and they now assist with reducing our observation rates. We have been very happy with their services and outcomes.”

Dodie Arbogast

CFO, Stonewall Jackson Memorial Hospital, WV

“We had implemented a CDI program and improved our CMI by 20%.  But CFMA said there was more opportunity and in just a few months they have increased our CMI by another 13%, already matching their prediction of the opportunity available.  We are very pleased that CFMA has exceeded our expectations.

Anthony J. Nasralla

President / CEO, Titusville Area Hospital, PA

“We engaged CFMA in early 2011 after benchmarking our Case Mix Index against
regional and national data. It was the sense of the leadership team that our Hospital’s
CMI did not reflect the level of acuity that we were seeing in our patients. CFMA
validated that suspicion. After just 3-4 months of analysis and training, CFMA’s
program began to show results. One year later our CMI had increased by over 20%,
increasing net patient revenue by over one million dollars on a thirty million dollar
budget in less than one year. Our percentage of contractuals went from 52% to 36%.

CFMA has provided solid direction and support that has effectively moved the CMI
while fostering an understanding of the process that has allowed the entire organization
to remain comfortable that care is accurately and comprehensively documented to reflect
the level of services being rendered to our patients.”

David Ameen

Former President / CEO, St. Mary’s Mercy Medical Center, MI

“The work with CFMA was very successful. In the critical care unit alone, net increases
in DRG reimbursement of $2 million were realized and hospital wide CMI rose from 1.4
to 1.52. The medical center was able to sustain the gains and was never challenged on the
validity of the coding by outside inspectors. The improved coding is ethically and legally
justifiable, and is accomplished through education and support of physicians relative to
their documentation. A side benefit of improved clinical documentation for physicians is
that their clinical quality is validated. E.g. by accurately documenting co-morbidity’s, the
variances in LOS and other indicators are explained better.”

William Gonzalez

Founder & Former President / CEO of Spectrum Health
Interim President / CEO of Spectrum Health United Memorial, MI

“We worked with CFMA for two years and actually achieved a .1500 improvement in our
Medicare CMI, more than projected! And I have just found out that Spectrum United
Memorial was acknowledged two years later as 1 of the best 200 coding hospitals in
the United States. Because of David’s knowledge and integrity, he was one of the first
persons I called after accepting the position at United Memorial to ask if his firm could
help United with its dire financial situation. They started immediately and the early
results could be seen in the first few months.”

Terry Steele

Corporate VP & CFO, Holland Community Hospital,  MI

• Model and process are excellent; definitely not the usual coding review that was experienced in past
• Coding and finance staff and MD’s were skeptical until the audit was complete; after the audit, feedback was glowing from all 3 groups
• David’s style and approach works very well with physicians and coders alike
• CFMA’s model creates the missing bridge between coders and clinicians; this is clearly a big gap in virtually all organizations.
• Can help us preserve services during belt tightening

Jim Birchler

VP Finance & CFO, Chelsea Community Hospital,  MI

“We were very satisfied with CFMA’s services to us and continue to reap the benefits
of the clinical documentation improvement program that they developed for us to
use at Chelsea Community Hospital. CFMA worked with us to develop a program
using expert coders, rather than nurses, to run the program as that was the resource we
had more readily available. They created appropriate training for the coders and an
auditing approach and ongoing training to assure that the program was successful and
fully compliant. Our results have been excellent and indicative of the joint working
relationship we developed with CFMA. I recommend them.”

Barbara Cliff

President/CEO, Windber Medical Center, PA

“CFMA worked with our staff to produce great results for our small hospital. They were a
pleasure to work with and really know the business. This initiative had a positive impact
to our bottom line and we strongly recommend them!”